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ESI Feature Phone operation User’s Guide

E.8

Station-to-station call waiting

You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station

key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in

the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display,

as explained in “Call waiting display” (above). If the person ignores the call waiting, your call or the

transferred call will be forwarded to the person’s mailbox (or other destination set by the installer).

Background announce feature

During call waiting, you can also make a brief, private background announcement

to the station's

earpiece (if its user has enabled the background announce feature; see “Station options,” page C.3).

A background announce key must have been programmed at your station by programming code 5 6 9

at a programmable feature key (see pp. C.2–C.3).

1. During call waiting (as described previously), press and hold the programmed announce key to

speak; the key will glow green if background announce is permitted or red if it isn’t permitted. The

called station will hear your voice over the outside person’s voice. The outside caller, however,

cannot hear you. The called person can respond by pressing FLASH/RDL, which places the

original call on hold.

2. Release the key when you are finished speaking.

Note: The background announce feature works only between ESI Feature Phones

— and only if (a.) the

called person has allowed call waiting and background announce and (b.) the called person is using

his/her handset. The background announce key will be green (if these conditions are met), indicating

that a background announce can be made.

Hold/exclusive hold operation

The difference between hold and exclusive hold

Your ESI Feature Phone lets you put a call on either hold or exclusive hold. Each puts a call into a

standby mode, but here’s the difference between the two:

• Hold

allows anyone on the ESI phone system to retrieve the call. Users connected to outside calls

can press HOLD to place the call on hold. The system identifies held calls as being in numerically

identified lines — e.g., “Line One,” “Line Four,” etc.

For example, if you need to transfer a call to another station and know the person is in the building

but not at his/her desk, you might page him/her to pick up a “call on Line One.”

• Exclusive hold

keeps the call only at the station where the user pressed HOLD.

Hold

To place a call on hold

While on an outside call, press HOLD to place the call on hold. The HOLD key LED will light solid red

on your ESI Feature Phone and will blink red on all other phones. Also, the second line of your ESI

Feature Phone’s display will show the quantity, and numerical line identifications, of the calls currently

on hold throughout your ESI phone system:

24-Key

Feature

Phone

12-Key

Feature

Phone

Not available on the 12-Key Digital Feature Phone.

I.e., non-ESI analog phones on the system can neither send nor receive background announcements.

On previous ESI systems, this feature was called park.

On previous ESI systems, this feature was called just hold.

Oldest

(

and

recallin

Newest

Oldest

(

and

recallin

Newest

Calls holding

1 2 ... 29 30 31 32 33 34 35 36 37 38 39 ... 55 56

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