ESI IVX C-Class Podręcznik Użytkownika Pobierz pdf (Strona 33)

User’s Guide ESI Feature Phone operation

E.7

Call forwarding

Your station has been pre-programmed by the installer to “call-forward” your phone when it is busy or

does not answer (usually to your mailbox). In addition, you can temporarily call-forward all of your calls

to another station or another user’s mailbox.

On an ESI phone:

1. Dial 5 6 5.

2. Dial the extension number (or VOICE MAIL and then the mailbox number) to which the system

should forward all calls.

Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be returned to

your mailbox.

If you frequently call-forward your phone, you can program a programmable feature key as a call forwarding

key to automatically turn forwarding on and off. If you always forward to the same extension, you can

program a key with both 5 6 5 and the extension number. (For more information, see “Programmable

feature keys,” pp. C.2–C.3.) The call forwarding key will be solid green to indicate that it is active.

Call waiting

If you have enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in while you

are on another, you’ll hear a tone in your earpiece and the bottom line of your display will indicate that a

second call is waiting. You can ignore the call waiting and it will be transferred to your mailbox (or other

destination set by the installer).

To toggle between the two calls, press FLASH/RDL, or quickly press the hook switch. To drop either

call, press the hook switch while connected to the call to be dropped: this disconnects the call and

automatically re-connects you to the other call.

Call waiting display

Be sure to check the display when you’re using call waiting. Initially, the first line shows the name or number

of your original call (depending on how the call was created) and the call duration. The second line shows

the name or number of the call waiting along with the duration of that call. The arrow on the display will

move between the first and second lines, indicating to which call you are connected. A 12-Key Digital

Feature Phone will only show the first caller. Even if you hang up from the first call, the second caller’s

information will not display. Here’s an example:

1. You’re connected to XYZ Company, when you hear a beep and see that Joe Smith is calling:

24-Key

Feature

Phone

(In this example, Joe’s call is being transferred to you; it’s been in the system for 31 seconds.)

2. You press FLASH/RDL and are connected to Joe. Note how the arrow moves to indicate the

change

of connection:

24-Key

Feature

Phone

Note: If Caller ID is not used, the Line number will appear instead of the caller’s name or number. If Caller ID

is used, in some instances the local telephone service provider will only show a general caller status

such as Unavailable, Private, or No Data Sent.

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